Return Policy

We want you to be completely happy with your new purchase. If you don't love it, send it back. We will gladly accept returns of items in their original condition with tags attached for a full refund within 14 days of receipt.  Items must not to be worn, altered or washed. To initiate a return, please email us at Courtney@kulasweet.com, and we will reply with return instructions.

Once we receive your package, we will issue a refund.  Shipping costs are non-refundable. You will receive an email notifying you of the transaction.  Please allow 2-4 business days for the refund to be applied to your bank account. 

*Please note this applies to full priced items only. Final sale items may not be returned.

*Kula Sweet is not responsible for packages lost or stolen in transit.

Exchanges

In order to expedite our purchase process, we do not offer merchandise exchanges. Placing a second order for the correct size and color will ensure you receive what you need without waiting for an exchange to process. Once we receive your return, we'll credit your account, less the cost of shipping.  You will receive an email notifying you of the transaction.  Please allow 2-4 business days for the refund to be applied to your bank account. 

You may also bring the return or exchange to the store within 14 days of purchase. Be sure to bring your original invoice.  Shipping costs are non-refundable.

Store Return Policy

We will gladly accept returns of items in their original condition with original tags attached accompanied with the original store sales receipt. Items must not to be worn, altered or washed. Original method of payment will be refunded for all returns accompanied by a store receipt within 14 days of purchase. Store credit will be issued for all returns accompanied by a store receipt after 14 days of purchase.

Returns with a gift receipt will be exchanged or refunded for the value indicated on the gift receipt. Refunds will be made in the form of store credit.

Thank you for your business. Please contact us directly if you have difficulty returning unwanted items or if you have questions regarding our returns policy. We’re glad to assist you. We can be reached via email at courtney@kulasweet.com.